Publisher : Pearson; 5th edition (2 Nov. 2020)
Language : English
Paperback : 640 pages
ISBN-10 : 1292064463
ISBN-13 : 9781292064468
Service Operations Management, 5th Edition, by Robert Johnston et al. is a market-leading text on service operations management and provides a clear understanding of how service performance can be improved in organisations. This textbook applies underlying theories to the real world challenges faced by service operations managers on a daily basis, by providing a diverse range of examples and illustrations. Each chapter provides a range of tools, frameworks and techniques designed to help you better analyse existing operations and understand ways to deal with operational challenges.