Quality Management for Organizational Excellence (PNIE) [Paperback] 7e by David Goetsch

Product details

Brand New

Paperback: 472 pages
Publisher: Pearson; 7 edition (26 July 2013)
Language: English
ISBN-10: 1292022337
ISBN-13: 9781292022338
Product Dimensions: 21.6 x 2.7 x 27.6 cm


Alternative US Edition For Reference Only
ISBN-13: 9780132558983
ISBN-10: 013255898X

 

Description

For all courses in quality management, quality engineering, quality technology, and continuous process improvement, in universities, colleges, community colleges, and corporate environments.

This practical, student-focused text shows how to focus all of an organization’s resources on continuous and simultaneous improvement of quality and productivity – thereby continually improving both performance and competitiveness. It coherently addresses all elements of quality management, including Lean, Six Sigma, Lean Six Sigma, and many topics that competitive books overlook (e.g., peak performance, partnering, manufacturing networks, culture, and crucial “people” aspects of quality). Direct and straightforward, it links “big picture” theories and principles to detailed real-world strategies and techniques. Throughout, critical thinking activities, discussion assignments, and research links promote deeper thinking and further exploration. This edition adds all-new cases, plus new information on topics ranging from supervision to certification, QFD and SPC to benchmarking and JIT.