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Marketing Management: A Relationship Approach [Paperback] 3e by Svend Hollensen - Smiling Bookstore

Marketing Management: A Relationship Approach [Paperback] 3e by Svend Hollensen

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Product details

Brand New 
Paperback: 720 pages
Publisher: Pearson; 3 edition (16 Oct. 2014)
Language: English
ISBN-10: 0273778854
ISBN-13: 9780273778851
Product Dimensions: 19.1 x 2.9 x 27.1 cm



Marketing Management: A Relationship Approach, Third Edition, takes the unique and innovative approach of linking relationship marketing to the traditional market planning models that are used by most marketers today. As globalisation progresses, the need for creating and maintaining off-line and on-line relationships with the company’s customers, suppliers, stakeholders and personnel has become increasingly vital in today’s business environment.

Now in its third edition, this best-selling text bridges the gap between relationship marketing and traditional marketing, integrating this approach with the process of developing effective marketing plans. Drawing on a varied and extensive range of international examples, Hollensen demonstrates how companies such as Zalando, Spotify, Bosch and Hunter Boots make use of relationship marketing theory in order to gain competitive advantage.

New to this edition:

Focus on hot topics such as customer value creation & value capture, experiential marketing, on-line business models, smartphone marketing and social media marketing, plus a chapter on corporate social responsibility, ensure coverage of the latest and most relevant issues in marketing management.
New case studies in every chapter plus video cases, available on the Companion Website at, and linked to each part of the book bring the subject matter vividly to life.
Striking colour design adds visual interest and helps to illustrate and emphasize key points and concepts.
Marketing Management: A Relationship Approach is invaluable reading for undergraduates studying marketing management in their final year or at postgraduate level and to practitioners and those studying for professional qualifications in marketing management.