Paperback: 462 pages
Publisher: Pearson; 4 edition (19 April 2012)
Product Dimensions: 26.2 x 19.3 x 1.8 cm
This international market-leading book, aimed at both students and practising managers, provides a comprehensive and balanced introduction to service operations management. Building on the basic principles of operations management, the authors examine the operations decisions that managers face in controlling their resources and delivering services to their customers.